Terms of Use

1. Introduction

Welcome to INRENDA, a technology platform operated by INRENDA TECHNOLOGIES LIMITED, a company registered in Nigeria.

INRENDA provides a digital marketplace that connects Customers with independent service Providers for services including:

• Ride services.
• Courier and delivery services.

These Terms of Use ("Terms") govern your access to and use of the INRENDA mobile application, website, platform, and related services.

By creating an account, accessing, or using INRENDA, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not use INRENDA.

2. Definitions

For these Terms:

• "INRENDA," "we," "us," or "our" means INRENDA TECHNOLOGIES LIMITED.
• "Platform" means the INRENDA application, website, systems, APIs, and related technology.
• "Customer" means a person who uses INRENDA to request or obtain a Service.
• "Provider" means a person who registers on INRENDA to provide ride, courier, delivery, or other services made available through the Platform.
• "User" means either a Customer or Provider.
• "Service" means a ride, courier, delivery, or other service made available through INRENDA.

3. Eligibility

3.1 Minimum Age

All INRENDA Users must be at least 18 years old.

By registering for or using INRENDA, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and truthful.
• You have the legal capacity to enter into these Terms.
• You will comply with applicable Nigerian laws and regulations.

INRENDA may suspend or terminate an account if we reasonably believe that the User does not meet the minimum age requirement.

3.2 Provider Requirements

Providers must additionally satisfy all requirements applicable to the services they offer, including any required licences, permits, vehicle requirements, identification documents, insurance, and other legally required qualifications.

4. Account Registration

Users must provide accurate and current information when creating an account.

Depending on the account type, this may include:

• Full name.
• Phone number.
• Email address.
• Password.
• Profile information.
• Profile photograph.
• Provider identification and verification information.
• Banking or payment information where required.

You are responsible for keeping your login credentials secure.

You must not:

• Share your account with another person.
• Create an account using another person's identity.
• Provide false information.
• Create multiple accounts to circumvent restrictions.
• Allow another person to use your verified Provider account.

You are responsible for activity conducted through your account unless caused by circumstances outside your reasonable control.

5. Provider Verification

Providers may be required to complete an identity and eligibility verification process before receiving service requests.

INRENDA may request documents reasonably necessary to verify a Provider's identity and eligibility, including applicable government-issued identification or driving-related documents.

Provider verification information may be reviewed by authorized INRENDA administrators or authorized service providers acting on INRENDA's behalf.

Verification does not guarantee that a Provider will receive jobs or that every service provided by a Provider will meet a particular standard.

INRENDA may reject, suspend, or require re-verification of a Provider account where verification requirements are not satisfied.

6. INRENDA's Role

INRENDA operates primarily as a technology platform connecting Customers and Providers.

Unless expressly stated otherwise, INRENDA does not directly provide the transportation or courier service performed by an independent Provider.

Providers are responsible for performing the services they accept.

Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between INRENDA and a Provider.

Providers are responsible for complying with laws applicable to their activities.

7. Requesting Services

Customers may use the Platform to request available Services.

A Customer may provide information including:

• Pickup location.
• Destination.
• Service type.
• Delivery information.
• Additional instructions.
• Other information reasonably required to complete the request.

A Provider may accept or decline a request.

A Service is considered accepted when the relevant Provider accepts the request through the Platform or otherwise confirms the Service through an authorized INRENDA process.

INRENDA does not guarantee that a service request will always receive a Provider.

8. Pricing and Negotiation

Prices may be determined through INRENDA's pricing system, Provider pricing, Customer-Provider negotiation, or another pricing mechanism made available through the Platform.

Before proceeding with a Service, Customers and Providers should ensure that they understand and agree to the applicable price.

Neither party should misrepresent, manipulate, or fraudulently alter the agreed price.

Where INRENDA displays an estimated price, that estimate may differ from the final amount depending on the circumstances of the Service.

9. Provider Platform Fees and Commissions

INRENDA may charge Providers platform fees, commissions, deposits, subscription charges, or other applicable charges.

Where applicable, the current Provider onboarding arrangement may include a limited number of initial service opportunities without platform commission, after which applicable platform fees or commissions may apply.

INRENDA may require a Provider to maintain an eligible account balance or make a required payment before the Provider can access certain Platform functions or receive additional service opportunities.

Applicable fees will be communicated through the Platform or other official INRENDA communication channels.

INRENDA may change its fees by providing reasonable notice where required by law.

10. Payments

INRENDA may use third-party payment providers to process payments.

Paystack may be used by INRENDA to receive payments from Providers, including applicable deposits, commissions, or other Provider-related charges.

Payment processing may be subject to the terms and policies of the relevant payment provider.

INRENDA does not guarantee the uninterrupted availability of third-party payment services.

Customers and Providers must not use the Platform for fraudulent, unlawful, or unauthorized financial transactions.

11. Off-Platform Transactions

Where Customers and Providers agree to conduct a transaction outside the INRENDA payment system, the parties do so at their own risk unless otherwise expressly stated by INRENDA.

INRENDA may not be able to provide payment-related support, transaction records, refunds, or dispute assistance for transactions that occur entirely outside the Platform.

Users must not use INRENDA to facilitate unlawful transactions or evade applicable INRENDA fees.

12. Cancellations

Customers and Providers may cancel service requests subject to the cancellation rules displayed on the Platform.

Repeated unreasonable cancellations, fraudulent cancellations, or deliberate misuse of cancellation features may result in:

• Warnings.
• Restrictions.
• Temporary suspension.
• Account termination.

Where a cancellation charge or other applicable fee applies, it will be communicated through the Platform.

13. Provider Responsibilities

Providers agree to:

• Provide accurate information during registration and verification.
• Maintain all licences and permits required by law.
• Provide safe and professional services.
• Maintain vehicles and equipment in an appropriate condition where applicable.
• Follow applicable traffic, transportation, courier, and safety laws.
• Treat Customers respectfully.
• Protect Customer information.
• Not misuse Customer contact, location, or personal information.
• Complete accepted services honestly and in accordance with the agreed terms.
• Not manipulate prices, locations, ratings, or Platform systems.
• Report incidents that may materially affect a Customer's safety or the integrity of the Platform.
• Keep required Provider documents current.

14. Customer Responsibilities

Customers agree to:

• Provide accurate pickup and destination information.
• Provide accurate information necessary to complete a Service.
• Treat Providers respectfully.
• Not use INRENDA for unlawful activities.
• Not request transportation or delivery of prohibited items.
• Not intentionally damage a Provider's vehicle or property.
• Not threaten, harass, abuse, or discriminate against Providers.
• Not manipulate ratings or reviews.
• Not misuse emergency or safety features.
• Follow reasonable safety instructions.

15. Prohibited Activities

Users must not use INRENDA to:

• Commit or facilitate a crime.
• Transport illegal goods.
• Transport prohibited or dangerous items through the Platform.
• Harass, threaten, stalk, or abuse another person.
• Engage in fraud.
• Impersonate another person.
• Circumvent Platform security.
• Attempt to access another User's account.
• Manipulate prices, ratings, or transactions.
• Upload malicious software.
• Interfere with Platform operations.
• Collect another User's personal information without authorization.
• Use INRENDA for activities that violate applicable Nigerian law.

INRENDA may suspend or terminate accounts involved in prohibited activities.

16. Safety

User safety is a priority.

Users should exercise reasonable caution when using INRENDA.

Customers should verify relevant Provider or Service information shown through the Platform before beginning a Service.

Providers should only accept Services they are legally and practically qualified to perform.

Users should immediately report serious safety incidents, suspected criminal activity, fraud, or other urgent concerns through INRENDA's available support channels.

For emergencies requiring immediate assistance, Users should contact the appropriate emergency authorities.

17. Location Services

INRENDA may use location information to provide features including:

• Pickup location.
• Destination.
• Provider matching.
• Navigation.
• Service tracking.
• Estimated arrival information.
• Delivery tracking.
• Safety and fraud prevention.

Users must provide appropriate device permissions where required for location-based features to function.

Location information is processed in accordance with the INRENDA Privacy Policy.

18. In-App Communication

INRENDA may provide in-app communication features allowing Customers and Providers to communicate about a Service.

Users must use these features responsibly.

Users must not use INRENDA communication features to:

• Harass another person.
• Send unlawful content.
• Conduct fraud.
• Share another person's personal information without authorization.
• Circumvent Platform restrictions.

INRENDA may review or monitor communications where reasonably necessary for safety, security, fraud prevention, dispute resolution, legal compliance, or enforcement of these Terms, subject to applicable law and INRENDA's Privacy Policy.

19. Ratings and Reviews

Users may be permitted to rate or review Services.

Reviews must be:

• Honest.
• Relevant.
• Based on genuine experiences.
• Non-threatening.
• Non-discriminatory.
• Free from fraudulent manipulation.

Users must not offer or accept payment or other benefits in exchange for misleading ratings or reviews.

INRENDA may remove content that violates these Terms or applicable law.

20. User Content

Users may submit photographs, reviews, messages, descriptions, or other content through the Platform.

You remain responsible for content you submit.

You must have the necessary rights and permissions to submit such content.

By submitting content to INRENDA, you grant INRENDA a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, and display that content as reasonably necessary to operate, secure, improve, and promote the Platform, subject to applicable law and our Privacy Policy.

21. Intellectual Property

The INRENDA name, logo, software, designs, interfaces, text, graphics, trademarks, and other Platform materials are owned by or licensed to INRENDA TECHNOLOGIES LIMITED unless otherwise stated.

Users may not, without authorization:

• Copy INRENDA intellectual property.
• Modify INRENDA intellectual property.
• Distribute INRENDA intellectual property.
• Sell INRENDA intellectual property.
• Reverse engineer the Platform.
• Reproduce or commercially exploit Platform materials.

Nothing in these Terms transfers ownership of INRENDA intellectual property to a User.

22. Third-Party Services

INRENDA may integrate third-party services including payment, mapping, communications, hosting, authentication, analytics, or other technology providers.

Third-party services may be governed by their own terms and privacy policies.

INRENDA is not responsible for independent failures, interruptions, or actions of third-party services to the extent permitted by applicable law.

23. Platform Availability

INRENDA aims to maintain reliable Platform availability but does not guarantee that the Platform will always be:

• Available.
• Error-free.
• Uninterrupted.
• Secure against every possible threat.
• Compatible with every device.

The Platform may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents, telecommunications failures, or circumstances outside INRENDA's reasonable control.

24. Account Suspension and Termination

INRENDA may suspend, restrict, or terminate an account where reasonably necessary, including where a User:

• Violates these Terms.
• Provides false information.
• Engages in fraud.
• Creates a safety risk.
• Misuses the Platform.
• Fails verification requirements.
• Violates applicable law.
• Attempts to circumvent Platform security or fees.

Where appropriate and legally permissible, INRENDA may provide notice and an opportunity to resolve the issue.

25. Account Deletion

Users may request or initiate deletion of their INRENDA account through the available in-app account deletion functionality.

Certain information may need to be retained where required by law, for legitimate security purposes, fraud prevention, dispute resolution, financial records, or other lawful purposes.

Deleted accounts may not necessarily be recoverable.

26. Privacy and Data Protection

INRENDA collects and processes personal information in connection with providing and improving its services.

Personal information may include account information, contact information, Provider verification information, location information, transaction information, communications, device information, and other information necessary for Platform operations.

INRENDA processes personal data in accordance with applicable Nigerian data protection law and its Privacy Policy.

Users should review the INRENDA Privacy Policy before using the Platform.

27. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or unlawfully limit rights that Users may have under applicable Nigerian consumer protection or other mandatory laws.

Where a provision of these Terms conflicts with a mandatory legal right, the applicable law will prevail to the extent of that conflict.

28. Disclaimers

To the maximum extent permitted by law, INRENDA does not guarantee that:

• A Provider will always be available.
• A Customer will always receive a Service.
• A particular Service will be available in a particular location.
• Service estimates will always be accurate.
• A User's experience will always meet individual expectations.

INRENDA does not authorize Users to engage in unlawful conduct.

Nothing in this section excludes liability or responsibilities that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, INRENDA will not be liable for losses arising from matters outside its reasonable control or from the independent acts or omissions of Users or third-party service providers.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded.

Users retain any mandatory statutory rights available to them.

30. Indemnity

To the extent permitted by law, a User may be responsible for losses, claims, liabilities, costs, or expenses arising from:

• The User's unlawful conduct.
• The User's material breach of these Terms.
• Fraud or intentional misuse of the Platform.
• Damage caused by the User to another person's property or rights.

This provision does not require a User to indemnify INRENDA for matters where such an obligation would be unlawful or unenforceable.

31. Disputes Between Users

Customers and Providers are encouraged to resolve ordinary service disagreements respectfully.

INRENDA may provide dispute-support mechanisms through the Platform.

Where appropriate, INRENDA may review available Platform records, including service details, timestamps, messages, ratings, and transaction information, subject to applicable law.

INRENDA may take action against an account where evidence indicates a violation of these Terms.

32. Disputes with INRENDA

If you have a complaint concerning INRENDA, you should first contact us using the support information provided below.

We will make reasonable efforts to investigate and respond to complaints.

Nothing in these Terms prevents a User from exercising rights or remedies available under applicable Nigerian law.

33. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Subject to any mandatory consumer rights or applicable dispute-resolution requirements, disputes concerning these Terms shall be handled through the appropriate legal or dispute-resolution mechanisms available under Nigerian law.

34. Changes to These Terms

INRENDA may update these Terms from time to time to reflect:

• Changes to the Platform.
• New services.
• Changes in law.
• Security requirements.
• Business or operational changes.

Where changes are material, INRENDA will take reasonable steps to notify Users.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

35. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

36. No Waiver

Failure by INRENDA to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.

37. Entire Agreement

These Terms, together with the INRENDA Privacy Policy and any other policies expressly incorporated into them, constitute the agreement governing your use of the Platform, subject to any additional terms applicable to particular services.

38. Contact Information

39. Acceptance

By creating an INRENDA account or using the INRENDA Platform, you confirm that:

• You are 18 years or older.
• You have read and understood these Terms.
• You agree to comply with these Terms.
• You agree to comply with applicable Nigerian laws.
• You understand that Customers and Providers have different responsibilities under these Terms.
• You understand that INRENDA primarily provides the technology platform connecting Customers and Providers.