Privacy Policy

1. Introduction

INRENDA Technologies Limited (“INRENDA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of people who use the INRENDA platform.

This Privacy Policy explains how INRENDA collects, uses, stores, protects, and otherwise processes personal data when you use our mobile application, website, and related services.

INRENDA operates a technology platform that connects customers with service providers for services including ride booking, dispatch and courier services.

By using INRENDA, you acknowledge that you have read and understood this Privacy Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Customers using INRENDA to request services.
• Service providers, riders, drivers and other providers using INRENDA to provide services.
• Visitors to the INRENDA website.
• Individuals who communicate with INRENDA customer support.
• Individuals whose information is provided to INRENDA in connection with a service request or transaction.

3. Personal Data We Collect

Depending on how you use INRENDA, we may collect the following categories of personal data.

3.1 Customer Account Information

Customers may provide:

• Full name.
• Phone number.
• Email address.
• Password or authentication information.
• Profile photograph.
• Account information and preferences.

3.2 Provider Information

Service providers may provide:

• Full name.
• Phone number.
• Email address.
• Profile photograph.
• Identification information required for provider verification.
• Driver's licence or other identification document where required for the relevant provider role.
• Bank account or payment information.
• Provider profile information.
• Service category and business information.

3.3 Location Information

When you grant permission, INRENDA may collect location information from your device.

Location information may be used to:

• Show your location on the service map.
• Help providers locate customers.
• Help customers locate or track providers or riders where applicable.
• Calculate or assist with service routes.
• Facilitate pickup and drop-off.
• Improve service coordination and safety.
• Detect suspicious or fraudulent activity.

You can control location permissions through your device settings. Certain INRENDA features may not function correctly if location access is disabled.

3.4 Service and Transaction Information

We may collect information relating to services requested or provided through INRENDA, including:

• Pickup location.
• Drop-off location.
• Service requested.
• Agreed service price.
• Order details.
• Service status.
• Provider/customer interactions relating to a service.
• Ratings and reviews.
• Transaction-related records.

3.5 Chat Information

INRENDA provides in-app communication between customers and providers.

Messages sent through INRENDA may be stored and processed for purposes including:

• Providing the communication feature.
• Resolving disputes.
• Customer support.
• Safety and security.
• Fraud and abuse prevention.
• Compliance with applicable law.

Users should not send unnecessary sensitive personal information through INRENDA chat.

3.6 Payment and Provider Wallet Information

INRENDA uses payment services to receive payments from providers for platform-related charges, including amounts required before providers can access or accept certain jobs.

Payment processing may be provided through third-party payment infrastructure such as Paystack.

INRENDA does not intend to store customers' complete card details on its own systems when those details are processed by the payment provider.

Payment providers may process payment information according to their own privacy policies and terms.

3.7 Verification Information

INRENDA may collect documents or information necessary to verify service providers.

Verification is performed by authorized INRENDA administrators. Verification information may include identification documents and other information necessary to determine whether a provider is suitable to use the platform.

3.8 Device and Technical Information

We may automatically receive technical information when you use INRENDA, including:

• Device type.
• Operating system.
• Application version.
• IP address.
• Device identifiers where technically necessary.
• Log information.
• Error and diagnostic information.
• Security-related information.

3.9 Notifications

INRENDA may send push notifications to your device for purposes including:

• New service requests.
• Order updates.
• Provider/customer status updates.
• Messages.
• Account notifications.
• Security notifications.
• Important service announcements.

You can control notification permissions through your device settings.

4. How We Use Personal Data

INRENDA may use personal data to:

1. Create and manage user accounts.
2. Provide and operate INRENDA services.
3. Match customers with appropriate providers.
4. Facilitate pickup, drop-off, courier services and rides.
5. Display relevant location information.
6. Facilitate communication between customers and providers.
7. Process provider payments and platform commissions.
8. Verify service providers.
9. Prevent fraud, abuse, impersonation and other misuse.
10. Maintain platform security.
11. Respond to customer support requests.
12. Investigate complaints and disputes.
13. Maintain records necessary for legal and regulatory purposes.
14. Improve INRENDA's products and services.
15. Send service-related notifications.
16. Send marketing communications where permitted and where appropriate consent is required.
17. Respond to lawful requests from government authorities or regulators.
18. Exercise or defend legal rights.
19. Comply with applicable laws and regulatory requirements.

5. Legal Basis for Processing

INRENDA will process personal data only where there is an appropriate lawful basis under applicable data protection law.

Depending on the processing activity, this may include:

• Performance of a contract or taking steps at the user's request before entering into a contract.
• Compliance with a legal obligation.
• Protection of vital interests where applicable.
• Legitimate interests, where permitted and where those interests are not overridden by the rights and freedoms of the data subject.
• Consent, where consent is required.

Where INRENDA relies on consent, the user may withdraw consent where legally applicable. Withdrawal of consent does not necessarily affect processing that occurred before withdrawal.

6. Location Permissions

INRENDA requests location permission through the normal permission mechanisms provided by Android and iOS.

Users may choose whether to grant location access.

If location permission is denied, certain features that require location information may not work or may have reduced functionality.

INRENDA will use location information only for legitimate purposes connected with the operation, security, improvement, or support of the platform.

7. Provider Verification

To maintain trust and safety on the platform, INRENDA may verify service providers before or during their use of the platform.

Provider verification may involve:

• Reviewing submitted identification documents.
• Checking information provided during registration.
• Reviewing provider profile information.
• Conducting additional verification where reasonably necessary.

Provider verification is performed by authorized INRENDA administrators.

8. Children and Age Requirements

INRENDA services and accounts are intended for individuals aged 18 and above.

Provider accounts are restricted to individuals aged 18 and above.

If you believe that a child has provided personal data to INRENDA, please contact us using the information provided in the Contact Us section.

Where required by applicable law, INRENDA will take appropriate steps to restrict or delete personal information relating to a child and prevent further processing where appropriate.

9. Data Sharing

INRENDA may share personal data with third parties where necessary and lawful to operate the platform.

Service Providers

Information necessary to perform a requested service may be shared between customers and providers.

Payment Service Providers

Payment-related information may be processed by payment service providers used by INRENDA.

Technology and Infrastructure Providers

INRENDA may use third-party providers for services such as:

• Hosting.
• Cloud infrastructure.
• Database services.
• File storage.
• Maps and location services.
• Notifications.
• Email.
• SMS/OTP services.
• Security services.
• Analytics.
• Customer support infrastructure.

Legal and Regulatory Authorities

INRENDA may disclose information where required or permitted by applicable law, court order, regulation, or lawful governmental request.

10. Information Shared Between Customers and Providers

Because INRENDA is a service marketplace, some information must be shared between users to allow services to be performed.

Depending on the service, this may include:

• Name.
• Profile photograph.
• Pickup or service location.
• Drop-off location.
• Service details.
• Relevant communication.
• Other information reasonably necessary to complete the service.

Users should understand that information shared directly with another user may be visible to that user.

Users should not share unnecessary sensitive information through the platform.

11. Data Retention

INRENDA retains personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Different categories of data may have different retention periods.

INRENDA will maintain a separate Data Retention and Deletion Policy specifying the retention periods applicable to different categories of information.

When personal data is no longer required, INRENDA will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal, security, dispute-resolution, and legitimate record-keeping requirements.

12. Account Deletion

Customers and providers may request deletion of their INRENDA account.

Where the application provides an account deletion function, users may initiate deletion through the application.

Users may also contact INRENDA through the privacy contact provided in this Privacy Policy.

Deleting an account does not necessarily require INRENDA to immediately delete every record associated with the account.

Certain information may need to be retained where necessary for:

• Compliance with legal obligations.
• Fraud prevention.
• Security.
• Dispute resolution.
• Financial records.
• Enforcement of agreements.
• Establishment, exercise, or defense of legal claims.

Where information must be retained, INRENDA will restrict its use to the purpose requiring retention.

13. Data Security

INRENDA takes reasonable technical and organizational measures to protect personal data against:

• Unauthorized access.
• Unauthorized disclosure.
• Accidental loss.
• Destruction.
• Alteration.
• Misuse.
• Other unlawful processing.

Security measures may include access controls, authentication mechanisms, administrative controls, secure communications, logging, monitoring, and other safeguards appropriate to the nature and risk of the information being processed.

No electronic system can be guaranteed to be completely secure. Users should also protect their account credentials and should not share passwords or authentication information with others.

14. Data Breaches

If INRENDA becomes aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable Nigerian data protection requirements.

Depending on the nature and severity of the breach, this may include:

• Containing the incident.
• Investigating the cause.
• Assessing affected personal data.
• Taking corrective security measures.
• Notifying affected individuals where required.
• Reporting the breach to the appropriate regulatory authority where required.
• Documenting the incident and remedial actions.

15. Your Data Protection Rights

Subject to applicable law and relevant limitations, data subjects may have rights including:

• Right to be informed about processing of personal data.
• Right to access personal data.
• Right to request correction of inaccurate or incomplete information.
• Right to request deletion in appropriate circumstances.
• Right to restrict certain processing.
• Right to object to certain processing.
• Right to withdraw consent where processing is based on consent.
• Right to data portability where applicable.
• Right to lodge a complaint with the appropriate data protection authority.

16. Marketing Communications

INRENDA may send promotional or marketing communications where permitted by law.

Where consent is required, INRENDA will obtain appropriate consent before sending such communications.

Users may unsubscribe from marketing communications or withdraw marketing consent where applicable.

Service-related communications, such as security alerts, transaction updates, account notices, and important operational messages, may still be sent where necessary to provide the service.

17. Third-Party Services

INRENDA may integrate with third-party services to provide certain platform features.

These services may include payment providers, mapping services, hosting providers, messaging infrastructure, analytics providers, and other technology providers.

Third parties may process personal data on INRENDA's behalf or independently, depending on the service and applicable arrangement.

Where a third party processes personal data on behalf of INRENDA, INRENDA will take reasonable steps to ensure that appropriate data protection and confidentiality obligations apply.

18. International Data Transfers

Some third-party technology or infrastructure providers used by INRENDA may process or store personal data outside Nigeria.

Where personal data is transferred outside Nigeria, INRENDA will take appropriate steps to ensure that the transfer and processing comply with applicable Nigerian data protection requirements.

19. Cookies and Website Technologies

The INRENDA website may use cookies or similar technologies for functions such as:

• Website operation.
• Security.
• Preferences.
• Analytics.
• Improving user experience.

Where applicable law requires consent for particular cookies or similar technologies, INRENDA will provide an appropriate consent mechanism.

20. Changes to This Privacy Policy

INRENDA may update this Privacy Policy from time to time to reflect:

• Changes to our services.
• Changes to our data processingactivities.
• Changes in technology.
• Changes in applicable law or regulatory requirements.

When significant changes are made, INRENDA may provide an appropriate notice through the application, website, email, or another suitable method.

The “Last Updated” date at the beginning of this Privacy Policy will indicate when the policy was most recently updated.

21. Contact Us

If you have questions, concerns, requests, or complaints relating to privacy or personal data, contact:

22. Complaints

If you believe INRENDA has processed your personal data unlawfully or has not adequately addressed your privacy concern, you may first contact INRENDA using the contact information above.

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent regulatory authority.

23. Document Control